IT leadership
Systems in business context.
Technology is not a separate estate. Applications, services and vendors exist because they enable capabilities, processes and outcomes.
StrategyProjectsPeopleGovernance
Business Operating ModelThe shared understanding
VendorCRMITSMTechLedgerKnowledgeConnected systems
- ERP
- HRMS
- Finance
- Existing CRM
- ITSM
- Collaboration
- Industry systems
Source systems remain authoritative for the records they own. See integrations.
From operational event to business meaning
ITSM events can be understood as business situations when they affect capability, process or outcome. The technology landscape belongs in the same operating model. Integrations keep source systems authoritative.
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